SAKENG Mobile’s Promise


Sakeng Mobile is committed to protecting your privacy by processing your personal information lawfully, properly and transparently. This Privacy Policy sets out what personal information we process; why we process that information and who we send and/or receive personal information from.

Consent to the Processing of Personal Information


By choosing to provide us with your Personal Information you expressly consent to its use in accordance with the principles outlined in this Privacy Policy. If you wish for us to stop processing your personal information, you must tell us. If we cannot process your personal information, we may be unable to provide certain services to you. We may also have to continue processing your personal information if the law requires us to.

What Personal Information do we collect and why?


We process personal information to provide you with access to our services and products and for the purposes detailed below. In order to do this, we may collect the following personal information: your name; your address; your contact details; your ID and/or passport number; your banking and card details. We will only use your personal information for the purpose for which it was collected, for example to:

  • arrange for the activation of your SIM card(s) as governed by RICA;
  • verify your bank account or credit card details and, where authorised, use that information to process payments;
  • confirm and verify your identity;
  • detect and prevent fraud and/or crime;
  • marketing and/or offer new or additional services to you and/or provide you with information on products and/or services;
  • conduct customer satisfaction surveys;
  • provide you with updated information on rates and amended terms and conditions,
  • respond to your requests for information regarding our products, services and pricing information;
  • if required by law, disclose information about you to law enforcement or other government officials to respond to claims or legal process, for example, in terms of RICA. Such disclosure may be required to protect you or us from illegal activity or liability or to protect our property or the safety of our employees or others and we may do this without your consent and for any other reason as required from time to time.

Disclosure of your Personal Information


At no time shall we sell, trade, rent, use or otherwise disclose your Personal Information to a third party without your consent, except as provided for in this Privacy Policy and where required by law. We may provide third party service providers and processors with access to your Personal Information. These services providers may include, without limitation: credit card verification providers and banks to process transactions.

We may also disclose your Personal Information as required by law or with any legal process, for example, we will disclose Personal Information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, or where we believe that it is necessary to comply with record production requirements;

 In the event of a sale of all or substantially all of our assets, we may transfer Personal Information in our control to a third party purchaser that agrees to use the Personal Information for the same reasons as identified in this Privacy Policy.

Accessing your Personal Information


You can access and review your Personal Information held by us and make corrections to it. Please contact our Privacy Officer on We will try to provide the information you require within a reasonable time. We reserve the right, in our sole discretion, to not change any Personal Information but rather to append any alternative text you believe to be appropriate.

How is my Personal Information stored?


We use standard industry practices to safeguard the confidentiality of your Personal Information. We treat this data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect such data from unauthorised access by users inside and outside the company. We store our electronic and paper documents at our head office in Johannesburg, South Africa or at other secure site/s. Unfortunately, perfect security does not exist on the Internet, and therefore, we make no representations or warranties with regard to the sufficiency of these security measures with respect to data transmissions and in this regard you use the SAKENG network at your own risk. We will, however, notify you of any breaches of security that may occur.

Retention of your Personal Information


We undertake to only keep your Personal Information for as long as is required for our internal business purposes and in order to satisfy various accounting and legal requirements. When we no longer require your Personal Information, we will take steps to ensure that it is destroyed or that your Personal Information is removed from our database as soon as is reasonably practicable.

Contacting us about your Personal Information


If you would like to contact us with a question or complaint regarding our use or disclosure of your Personal Information, please contact our Privacy Officer or send an e-mail to

Notification of Changes to the Privacy Policy


We may regularly amend or add new terms to this Privacy Policy – please review it regularly to make sure you are familiar with the content. Any changes shall come into effect immediately and automatically.