FAQs

Sakeng Emporium belongs to you, it will connect you to multiple retailers and service providers – no need for hundreds of different apps on your phone. With you as the owner we can ensure that your data, privacy and instructions are always protected and honored.

Sakeng Emporium connects you to Circles, these Circles are managed by our partners. Each Circle determines how it interacts with and, if applicable, reward it’s members.

  1. Circles might offer short term rewards such as cashbacks, vouchers, coupons and product specials
  2. Circles may offer longer term “Quests” where you need to achieve certain goals to receive benefits and rewards

The bigger we grow the Sakeng community the more partners we will attract.

The funding received from the founders and early philanthropists is enough to get Sakeng Emporium going and help it through its early years. We will also cover our costs via small  fees levied on certain types of transactions.

No. The Sakeng entities are normal (Pty)Ltd companies except for the Sakeng Trust. These companies are focused on creating value for Sakeng members and partners.

To ensure that no external party use it for their personal gain the structure has been designed in a manner that ensures that all value generated by Sakeng is returned to our members and partners.

The idea of Sakeng was born in 2017. It took some time to raise funds and secure the relevant partners to help us build the platform. Development of the platform started on a part time basis from early 2018 and became more full time as our donations and funding increased.

Ground floor, Block A, 8 Hillside Road, Parktown, Johannesburg

We worked hard to raise funding to allow us to offer a free platform to our members which implies that there is no financial risk in joining the platform. To change the world takes courage and commitment but united we can bring about this change.

Sakeng belongs to you, it’s mandate is to further the interest of its members and partners. Our plea is that you take a leap of faith and trust us, looking back you will be remembered as a pioneer who helped to shape the world and community you live in.

You can call us on 0860 725364(SAKENG) or email us at service@sakeng.co.za.

No. Sakeng Emporium membership is free.

Sakeng Emporium connects you to Circles, these Circles are managed by our partners. Each Circle determines how it interacts with and, if applicable, reward it’s members.

  1. Circles might offer short term rewards such as cashbacks, vouchers, coupons and product specials
  2. Circles may offer longer term “Quests” where you need to achieve certain goals to receive benefits and rewards

The bigger we grow the Sakeng community the more partners we will attract.

Yes, you can cancel your membership at any time, just call our call centre on 0860 725364(SAKENG) or deactivate your membership via our mobile or USSD applications.

Download our app from the Google PlayStore, Apple AppStore or Huawei AppStore … complete the intro questions and you are in!

No. Sakeng members can belong to any mobile network.

Contact our call centre on 135 if you are a Sakeng Mobile member or 0860 725649(SAKENG) if you are with another network.

Contact us by visiting the “Contact us ” section on our website (sakeng.co.za) or email us at service@sakeng.co.za.

Partners create what is called a Circle, they then connect their members to this circle.

  • Use our platform to reward your Circle’s members for completing certain task. No need to build your own expensive loyalty platform.
  • Accept Sakeng vouchers as payment for goods and services.
  • Accept Sakeng Coupons at point of sale
  • Advertise your products and services to your Circle and other Sakeng Members who have opted to receive marketing material.
  • Run competitions or lucky draws.
  • Send surveys to your members to gain valuable feedback and reward them for participating.
  • Issue your own branded vouchers to your members.
  • Issue scratch cards or spin and win events.
  • And more to come ….

You can get a Sakeng sim from any Sakeng distributor. Visit our website on sakeng.co.za to find a distribution outlet near you.

Sakeng is still a young platform and we are working hard to extend the distribution network to more partners to make it easier for you to sign up.

Sakeng has been testing their network and processes for the past 12 months. To date we have signed up more than 10 000 pilots users. Given that it is a prepaid network you have nothing to lose by signing up, if you do not like what we offer you can always just port back to your existing network.

Remember the most important thing, Sakeng Mobile belongs to YOU! If just 10% of all South Africans were to join Sakeng Mobile YOU would be a shareholder in a multi-billion-rand business!

Just Imagine what would happen if all South Africans were to join Sakeng Mobile…it would herald a new era of consumer driven and owned commerce.

Yes. Sakeng Mobile runs on the Cell-C network as it’s primary network. Through Cell-C’s partnership with MTN the Cell-C network is now more comprehensive than ever. Should you still have signal problems Cell-C also has a roaming agreement with Vodacom in certain areas where neither Cell-C nor MTN has coverage.

Yes, our distribution agents will explain the process to you when they sign you up. For more info please email us at service@sakeng.co.za or call us 0860 725964(SAKENG) or 135 if you are already on the Sakeng Mobile network.

It would normally be in your best interest to first let your existing contract expire after which you can sign up with Sakeng Mobile with your existing number. We do not offer an incentives or help with cancellation penalties when you port to Sakeng Mobile.

Sadly, you will forfeit your airtime, data and SMS bundles because you are porting to a different service provider. Make sure you use up bulk of it or transfer it to a friend prior to moving to Sakeng Mobile.

Please call our call centre agent 135 or 0860 725364(SAKENG).

Access our USSD service by calling *138#:

  • Select option 2 (self service)
  • Select option 2 (data settings)
  • A SMS will be sent to you please follow the instructions and if you still cannot get your GPS/MMS settings please contact our call centre agents on 135 or 0860  725364(SAKENG)

Yes, just make sure you have data bundle loaded.

There are numerous ways in which you can recharge your Sakeng Mobile sim:

  • You can buy a Cell C airtime voucher then use the following USSD option to load it, press *102*voucher number#
  • You can buy airtime on our web or mobile platform via debit or credit card. You receive extra bonus airtime if you use our self-service channels.
  • You can pay money into your Sakeng prepaid account via debit or credit card or EFT and use the prepaid funds to buy airtime.
  • You can use a voucher you earned on Sakeng Emporium to buy airtime.
  • You can ask a friend who is also a Sakeng Mobile member to transfer airtime to you and refund them in cash.
  • You can buy Sakeng airtime from any distribution partner representative.

Over time we hope to roll Sakeng over to more retailers which will allow you to buy Sakeng airtime directly at participating stores.

Yes, you can buy data, SMS and voice bundles using your Sakeng app or by dialing *138# and using the USSD menu.

Yes, you can use your app to buy airtime and data bundles for other networks. This will only be available for members who have signed up for the full membership. You will also receive a share of the commission we earn.

Yes, you can use your app to buy airtime and data bundles for other networks. This will only be available for members who have signed up for the full membership. You will also receive a share of the commission we earn.

Access our USSD menu by dialing *138#:

  • Select option 1(covert airtime) select the following for any one  you follow the easy instructions depending on what you want to buy.

Access our USSD menu by dialing *138#, you will be able to see all your available airtime, data, SMS and minutes on the first screen.

The default option is that it will. If  you do not want this behavior, please access our USSD menu by dialing *147#:

  • Select option 3 (data management )
  • Select option 2 ( stop using airtime for data )
  • Press 1 to agree

No, you will need to follow the below steps to achieve this.

Access the USSD menu by entering *147#:

  • Select option 3 (data management)
  • Select option 4 ( data rollover)
  • Select the bundle you want to roll over. This will only work if you have bundles that qualify for roll over.

Our small bundles, 25 MB to 250 MB, are valid for 30 days. Our large bundles, 500 MB and bigger, are valid for 90 days.

Yes, for Sakeng Mobile customers the app will only use data to download from the relevant app store but not when you use it.

Yes.

To transfer airtime, follow the below steps:

  • Dial *138#
  • Select option 1 ( airtime and data management )
  • Select option 2 (Transfer ) -> airtime transfer.

You can transfer a minimum of R2 airtime, and you can only transfer to a Sakeng registered mobile number.

To transfer data:

  • Dial *147#
  • Select option 3 (data management )
  • Select option 3 (transfer data )

OR

  • Dial *138#
  • Select option 1 (airtime and data )
  • Select option 2 (transfer data )
  • Select option 2 (data transfer )

Dial *111*cell number#

Please contact our call centre agents at 135 or 0860 725364(SAKENG).

Yes, you can have more than one sim card but you will only have one Sakeng Emporium membership number.

Dial 132 and follow the instructions.

For now you can only transfer to another Sakeng Mobile member free of charge.

Unfortunately, no but you can buy your Cell-C airtime voucher, dial *138# then convert your airtime into data.

If you are a Sakeng Mobile customer, you can use our USSD number *138# or access out online platform at sakeng.co.za.

If you are a customer on another mobile network you can use our universal USSD number *120*725364#.